[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

Incident Report for Front

Resolved

This incident has been resolved.

Posted Sep 23, 2026 - 15:01 UTC

Monitoring

We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

Posted Sep 23, 2026 - 12:47 UTC

Update

We are continuing to investigate the issue.

Posted Sep 23, 2026 - 11:34 UTC

Investigating

We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.

Posted Sep 23, 2026 - 10:38 UTC

This incident affected: Gmail and O365.